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FAQ

Why have i not received my points?

It takes up to 8 weeks before your points are transffered to your account. If you have waited longer, please registrer your missing points here

Do I earn Basic points when shopping here?

No, you earn Extra points which can be used for airline tickets, hotel accommodation, car rental and different products at the SAS EuroBonus Shop. You only earn Basic points when purchasing flight tickets.

Do I need to be a EuroBonus member to earn points?

Yes, you must be a EuroBonus member to earn EuroBonus points through this website. Not a EuroBonus member? Apply here to become a member.

Do I need to be logged in to earn points?

Yes, you must log in with your credentials to shop and earn EuroBonus points.

How many points do I earn through my purchases through this website?

The number of points you earn will always be shown in the individual store's profile view. Please note that you earn points on the total amount, ex. VAT, shipping and any other additional fees.

When will my points under "UPCOMING POINT TRANSFERS" be transferred to my account?

It will take up to 8 weeks before your points are transferred to your account. If you have been waiting for more than 8 weeks, please contact our support.

What should I do if I can’t find my purchase in my purchase history?

Your order should appear under "UPCOMING POINT TRANSFERS" within 48 hours. If you can’t find it after 48 hours, please registrer your missing points here